Master the art of effective customer service in a salon setting through our intensive 4-week program designed to elevate client satisfaction, build strong relationships, and establish exceptional service standards.
About The Course
This 4-week course caters to aspiring salon managers and owners, focusing on equipping participants with essential skills to deliver outstanding customer service, enhance client satisfaction, and foster loyalty. Through theoretical knowledge and practical exercises, learners delve into creating a customer-centric salon culture and implementing effective strategies for exceptional service delivery.
What you will learn
- Creating a Positive Environment: Cultivate a welcoming and positive atmosphere within the salon to enhance client experiences.
- Effective Client Consultation: Master techniques for comprehensive client consultations to understand needs and preferences thoroughly.
- Time Management for Service Efficiency: Implement time management strategies to ensure efficient service delivery without compromising quality.
- Understanding Customer Expectations: Identify and meet client expectations through thorough needs assessments and personalized recommendations.
- Conflict Resolution and Satisfaction Recovery: Learn techniques to handle conflicts professionally and recover customer satisfaction effectively.
- Building Client Relationships and Loyalty: Develop strong client relationships by fostering loyalty through exceptional service.
- Establishing Service Standards: Create and implement salon standards and policies to maintain service excellence.
- Upselling and Cross-selling Techniques: Learn effective techniques for recommending additional services and products.
What Does This Course Have To Offer:
Expert Knowledge
Comprehensive insights into salon customer service techniques.
Practical Techniques
Implementable approaches for immediate impact.
Enhanced Client Satisfaction
Strategies to elevate client experiences and satisfaction.
Certification
A recognized certificate verifying expertise in salon customer service.
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Investment:
INR 20000 + taxes
Duration:
2 weeks Lecture + 2 weeks Internship
Course Highlight
- Effective Client Consultation
- Service Efficiency
- Client Relationships
- Conflict Resolution
- Upselling Techniques
- Policy Establishment
- Certification